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Privacy Policy

Last updated: 21 January 2026

1. Who We Are

Cornwall Window Services is a local window and door repair business serving homes across Cornwall, UK. This privacy policy explains how we collect, use, and protect your personal information when you use our website or contact us about our services.

Data Controller: Cornwall Window Services
ICO Registration Number: C1868077
Contact: cornwallwindowservices@yahoo.com
Phone: +44 7512 956686

2. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Contact us via phone, email, or WhatsApp
  • Submit a contact form on our website
  • Send us photos or videos of your windows or doors
  • Request a quote or book a service

This information may include:

  • Your name and contact details (phone number, email address)
  • Your address or location in Cornwall
  • Photos or descriptions of your windows/doors
  • Details about the repair or service you need

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how visitors use our site. By using our website, you consent to our use of cookies as described below.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you interact with the site.

Cookies We Use:

Meta Pixel (Facebook Pixel)

Purpose: We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to show you relevant ads based on your interests.

Data Collected: Pages visited, actions taken (e.g., clicking phone number, submitting forms), device information, IP address.

Pixel ID: 872642349276353

Learn more: Meta Privacy Policy | About Meta Pixel

Google Analytics

Purpose: We use Google Analytics to understand how visitors use our website, which pages are most popular, and how we can improve the user experience.

Data Collected: Pages visited, time spent on site, device type, browser, approximate location (city/region), referral source.

IP Anonymization: Enabled (your full IP address is not stored)

Learn more: Google Privacy Policy | Opt-out of Google Analytics

Essential Cookies

Purpose: These cookies are necessary for the website to function properly. They remember your cookie consent preferences.

Data Collected: Cookie consent status

Note: These cookies cannot be disabled as they are essential for the site to work.

Managing Cookies

You can control and manage cookies in several ways:

  • Cookie Banner: Use our cookie consent banner to accept or decline non-essential cookies
  • Browser Settings: Most browsers allow you to refuse or delete cookies through their settings
  • Opt-out Links: Use the opt-out links provided above for specific services

Note: Blocking cookies may affect your experience on our website and limit certain features.

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Schedule and carry out window/door repairs or services
  • Communicate with you about your booking or service
  • Send you follow-up information about guarantees or warranties
  • Improve our website and services based on your feedback
  • Comply with legal obligations

We do NOT: Sell your information, use it for unsolicited marketing, or share it with third parties for their own marketing purposes.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: When you contact us or use our website, you consent to us processing your information
  • Legitimate Interests: To respond to enquiries, provide quotes, and deliver our services
  • Contractual Necessity: To fulfill our obligations when you book a service
  • Legal Obligation: To comply with tax, accounting, and other legal requirements

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: Meta (Facebook), Google Analytics - as described in the Cookies section
  • WhatsApp: When you contact us via WhatsApp, your messages are subject to WhatsApp's privacy policy
  • Legal Requirements: If required by law, court order, or government authority
  • Business Transfer: If our business is sold or merged, your data may be transferred to the new owner

7. Data Retention

We keep your personal information only as long as necessary:

  • Enquiries: Up to 2 years after your last contact with us
  • Completed Work: Up to 7 years for warranty, guarantee, and legal purposes
  • Website Analytics: Aggregated data retained indefinitely; individual data retained per service provider policies

After these periods, we securely delete or anonymize your information.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access

Request a copy of the personal information we hold about you

Right to Rectification

Ask us to correct inaccurate or incomplete information

Right to Erasure ("Right to be Forgotten")

Request deletion of your personal data when we no longer need it

Right to Restrict Processing

Ask us to limit how we use your information in certain circumstances

Right to Data Portability

Receive your data in a structured, commonly used format

Right to Object

Object to processing based on legitimate interests or for marketing purposes

Right to Withdraw Consent

Withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at cornwallwindowservices@yahoo.com or call +44 7512 956686.

9. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

  • Secure HTTPS encryption for our website
  • Secure storage of customer records
  • Limited access to personal data (only authorized personnel)
  • Regular security reviews and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Facebook, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

13. Contact Us & Complaints

If you have any questions, concerns, or complaints about this privacy policy or how we handle your personal information, please contact us:

Cornwall Window Services

Email: cornwallwindowservices@yahoo.com
Phone: +44 7512 956686
WhatsApp: +44 7512 956686
ICO Registration: C1868077

Right to Complain to the ICO

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF